An Overview

We want you to be completely satisfied with your purchase. If you need to return an item, please review the following guidelines:

1. Eligibility for Return:

  • Items must be returned within 30 days of the delivery date.
  • Items must be unused, uninstalled, and in the exact same condition that you received them.
  • Items must be in their original, unopened packaging with all original tags, manuals, and accessories included.
  • Proof of purchase (order number, receipt) is required for all returns.

2. Items Not Eligible for Return:

  • Engines (New & Used): Due to the complexity, shipping costs, and nature of marine engines, all sales of new and used engines are generally considered final. Any issues with new engines are covered by the manufacturer’s warranty. For CPO engines, refer to their specific warranty.
  • Electrical Components: Due to their sensitive nature, all sales of electrical parts (e.g., ECUs, ignition coils, sensors) are final and non-returnable once opened or installed.
  • Installed or Used Items: Any item that shows signs of installation, use, wear, or damage not caused by shipping.
  • Special Order Items: Products explicitly designated as “Special Order” or “Non-Cancellable/Non-Returnable” at the time of purchase.
  • Consumable Items: Opened oils, lubricants, sealants, or chemicals.
  • Items Missing Original Packaging or Components: Products returned incomplete.

3. Return Process:

  • Step 1: Obtain a Return Merchandise Authorization (RMA) Number: Before returning any item, you must contact our customer service team to obtain an RMA number. Returns sent without a valid RMA number will not be accepted and will be returned to the sender at their expense.
    • Contact us via:
    • Email: sales@boatenginehub.com
    • Online Contact Form
  • Step 2: Package Your Return: Securely package the item in its original packaging. Clearly write the RMA number on the outside of the shipping box. Include a copy of your original receipt or packing slip inside the package.
  • Step 3: Ship Your Return: You are responsible for the shipping costs of the return. We recommend using a trackable shipping service with insurance, as we are not responsible for lost or damaged returns in transit.
    • Ship to: Boat Engine Hub Attn: Returns (RMA# [Your RMA Number]) [Your Return Shipping Address]

4. Refunds:

  • Once your return is received and inspected by our team, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed to your original method of payment within [e.g., 7-14] business days. Please note that it may take additional time for your bank or credit card company to post the refund to your account.
  • Original shipping costs are non-refundable.
  • Restocking Fee: A restocking fee of [e.g., 15-20]% may apply to non-defective returns. This fee helps cover processing, inspection, and repackaging costs. This fee may be waived if the return is due to our error or if an exchange of equal or greater value is placed.

Damaged or Incorrect Items

  • Shipping Damage: If your order arrives damaged, you must report the damage to us within 24-48 hours of delivery. Please take clear photos of the damaged packaging and the damaged item(s). Do not discard any packaging materials. We will assist you in filing a claim with the shipping carrier and arranging for a replacement or refund.
  • Incorrect Items: If you receive an item that is different from what you ordered, please contact us immediately (within 24-48 hours of delivery). We will arrange for the correct item to be shipped to you and provide instructions for the return of the incorrect item at our expense.

Contact Us

For any questions regarding our warranty or return policies, or to initiate a return, please do not hesitate to contact our customer service team:

Boat Engine Hub Customer Service